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How cr77 Handles Your Personal Data

Your account details, payment activity through bKash, Nagad or Rocket, and browsing behaviour on cr77 are handled with care.

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cr77 How cr77 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these directly. Responses are sent to the email address registered on your account.

Team online

Live Chat

Open the chat widget on cr77 while logged in. Raise your data request there and our team will confirm receipt and next steps.

Email Support

Write to our support address from your registered email. Include your account username and describe the data request clearly so we can act on it promptly.

Account Settings

Some data — like your contact details and communication preferences — can be reviewed and updated directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run your account. Here is what that looks like in practice across the four areas that matter most.

Encryption in Transit All data exchanged between your device and cr77 travels over SSL. This covers login, account updates, and every payment instruction you send via bKash, Nagad or Rocket.
Retention and Deletion We keep account and transaction records for as long as required by applicable law. When that period ends, data is deleted or anonymised. You can request early deletion where local law permits it.
Cookie Controls We use session cookies for login and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences through the cookie banner shown on your first visit.
Access and Correction Rights You have the right to request a copy of the personal data we hold on your account and to ask us to correct inaccuracies. Submit the request through live chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Privacy

Straight answers to what our account holders ask most about how their data is handled on cr77.

We collect your registration details, device and session data, and transaction references for payments made via bKash, Nagad or Rocket. We do not store your mobile banking credentials.

We share data only with payment processors needed to clear your transaction and where required by applicable law. We do not sell your personal data to advertisers or data brokers.

Contact our support team via live chat on cr77 or email us from your registered address. Include your account username and we will process your request in line with applicable law.

Yes, where your local law permits it. Submit a deletion request through support. We will confirm what can be removed and what must be retained for legal or financial record-keeping reasons.

We retain account and transaction records for as long as required under applicable law. After that period, data is deleted or anonymised. Retention periods may vary depending on your eligible region.

Transaction references and timestamps are stored securely over SSL. Your mobile wallet PIN and full credentials are never transmitted to or stored by cr77 — those remain with your payment provider.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.