Reference

Terms That Govern Your cr77 Account

These terms set out what you agree to when you open and use a cr77 account — covering eligibility, wallet activity via bKash, Nagad or Rocket, and how we handle disputes.

Account EligibilityWallet & Payment RulesDispute ProcessAccount SuspensionJurisdiction Notice

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What These Terms Cover and How They Apply

cr77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account on cr77, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We may update these terms at any time; continued use of your account after a change is posted means you accept

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the revised version. These terms apply to every action taken through your account — deposits via bKash, Nagad or Rocket, withdrawals to your registered wallet, gameplay, and any communication with our support team. We do not accept accounts from regions where online casino activity is prohibited
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under local law. If your jurisdiction restricts this type of platform, you are not eligible to hold an account and must not attempt to access the lobby. Accounts are personal and non-transferable. Sharing login credentials, operating multiple accounts, or using automated tools to interact with the
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platform are all grounds for immediate suspension. Any balance held in a suspended account will be reviewed under our standard verification process before any withdrawal is considered. We reserve the right to request identity and payment verification at any stage — this includes confirming that the
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bKash, Nagad or Rocket wallet used for deposits is registered in your own name.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Reach Us About Your Terms Query

If you have a question about how these terms apply to your account — a payment hold, an eligibility concern, or a dispute — our support team handles terms-related queries through the channels below. Have your account ID and the relevant transaction reference ready when you write in.

Live Chat Open the chat widget from any page on cr77. For terms and account queries, describe the specific issue and include your registered wallet type.

Email Support Send detailed terms or dispute queries to our support address. Email is the right path for formal complaints or written records of a dispute.

Account Help Centre The Help Centre on cr77 covers common terms questions — wallet verification steps, account suspension appeals, and eligibility checks by region.

HOW WE OPERATE

How cr77 Handles Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our verification obligations. You can request a summary of the data we hold by contacting support through live chat or email — we aim to respond to data requests within a reasonable period. Account security is your shared responsibility: use a unique password and do not share your OTP with anyone, including anyone claiming to be cr77 staff.

Data Retention We keep account and transaction records for the period required by our operating obligations. Closed accounts are retained for a defined period before deletion.

Account Security Login uses OTP verification to your registered mobile number. Never share your OTP. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Access Requests You may request a copy of the personal data we hold on your account. Submit the request via email support with your account ID and registered wallet number for verification.

Terms Updates When we update these terms, we post the revised version on cr77 with the effective date. Continuing to use your account after that date means you accept the changes.

Common Questions About These Terms

Below are the questions we hear most often about account eligibility, wallet rules, and how these terms work in practice. If your question is not covered here, reach us via live chat on cr77.

Eligibility depends on your local law and region. You must meet the minimum age requirement in your jurisdiction and reside in a region where access to this type of platform is permitted under local law.

No. Your deposit wallet — whether bKash, Nagad or Rocket — must be registered in your own name. Using another person's wallet will trigger a verification hold on your account.

We will notify you of the reason where permitted. Any balance is reviewed under our verification process. You can appeal a suspension by contacting support via email with your account ID.

Send a data access request to our support email with your account ID and registered wallet number. We use those details to verify your identity before releasing any account data.

Contact support immediately via live chat to freeze your account. Change your password and do not share your OTP. We will review recent login activity and advise on next steps.

We update these terms when needed and post the revised version on cr77 with the effective date. Continuing to use your account after that date means you have accepted the updated terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your cr77 Account

Reach Us About Your Terms Query

How cr77 Handles Your Account and Data

Common Questions About These Terms

01 Who is eligible to open a cr77 account?

02 Can I use someone else's bKash or Nagad wallet to deposit?

03 What happens if my account is suspended?

04 How do I request the personal data cr77 holds on me?

05 What should I do if I think someone else has accessed my account?

06 Do these terms change, and how will I know?

Terms & Conditions

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